Return policy

You must check the conformity of the goods delivered at the time of delivery and indicate any anomaly concerning the delivery. In this case, Digitech Sistem will refund or exchange products that do not match your order (defective or nonconforming) after you have expressed your claim, stating your contact details, invoice number, the reference product on the invoice at Digitech Sistem - to the e-mail contact @ artdecobijoux. eu

In all cases the return of the products will be accepted and the exchange or refund is processed in the following conditions: 

• for complete products, not worn and in original packaging 

• proof of purchase – 

• use the invoice in the mail for a tracking back. 

We are not responsible for lost or broken during shipping. You have 30 days after the date of receipt of your order to report any problems receiving your order. Beyond this period, any claim will be deemed unacceptable. 

You have a period of 7 days from receipt to return the product that you are not satisfied with and the price of the product (s) purchased (s) will be refunded after receipt by Digitech Sistem in a period of max. 30 days. 

The shipping and return are your responsibility. The products can be shipped to the address on the original package. This right of return will be accepted for complete products in their original state (packaging, accessories) with the original invoice. Items returned incomplete, damaged or soiled by the Customer shall not be taken. 

 

Warranty on the goods and repairs 

If your goods need to be adjusted, you can return it to Digitech Sistem with all its original parts and proof of purchase. The jewelry is guaranteed except shipping costs. In the case of not having all the original parts must be checked if the materials are available and there may be some degree of repair costs. Send us an e-mail with your problem and we will tell you if there are costs. To qualify for the guarantee of the products it is imperative to keep the bill of purchase. 

The warranties do not cover: 

- defects and their consequences related to the use not in accordance with the purpose for which the product is intended. 

 

Custom Order 

If you have creative ideas that are not on the site or you want a piece of jewelry available on the site but with other materials, please contact us. In an email sent to contact @ artdecobijoux. eu write us your idea, as much detailed as possible, and we return with a feedback (possibility of creation, time, price etc.. ) Custom commands are considered final sale.

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